Returns

Got one or more items that you don't want to keep? 

You can get within 14 days after receipt your order, send the goods back to us without giving a reason. It is important that the goods are unworn and clean and that all labels are present!

Please note that we do not provide any confirmations of receipt. You will only receive an email from us as soon as the return has been processed.

Currently, the processing time for returns is 7-10 working days.

How to send a return:

There should be an enclosed delivery note (invoice) in your package. You can mark your return on this and enclose it in the package. Please note that this is not a return label.

If no delivery note was enclosed with your order, please write down the following information on a piece of paper and enclose it with your return:

- names
- Order number (#....)
- if you would also like the reason for the return, so that we know what we can improve

Send the return to:

Trillionlady label
Pfeilstrasse 23
50672 Cologne

Please note that we do not currently bear the costs for the return and that you have to post sufficient postage for your parcel. Thank you very much for your understanding.

Tip: keep the postage / posting receipt of your return until the return has been processed by us and you have been notified of it by e-mail. So you have proof of your parcel should not reach us.